Missing or Damage Cards
Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission:
1.A letter of explanation
2.A copy of sales receipt
3.All pack wrappers & or mini boxes from the product
4.The UPC code (bar code) from the Main box
This should be sent to:
The Topps Company, Inc.
ATTN: Consumer Relations
401 York Ave.
Duryea, PA 18642
ATTN: Consumer Relations
We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery.
Scanning Items for Missing Hits:
If you failed to receive a card within the stated odds printed on its respective packaging and have a scanner. Please contact Topps Customer Service electronically for replacements, eliminating the need to mail items in.
Please email
[email protected] and include your name and address, along with digital pictures in PDF format which must include the UPC symbol from the box with either an "X" or hole punched through the center also please provide the date of submission written on the UPC, and a copy of the store receipt evidencing the purchase. Once we receive this email and confirm, we will expedite the process and ship your missing hit.