So here is my story....
I sent in a for a redemption a while back. After 3 months or so, I got an email saying that there is a delay. I can choose to wait, or I can request a replacement and asked me to call or email.
No big deal, it happens. So I sent an email back (as specified in their message) asking that they just send a replacement. Topps replies with cut/paste reply asking me to call in.
OK.... Their hours are 8:30 A to 4:30 P, which are very inconvenient for my schedule. I replied via email explaining that their hours conflict with my work schedule and asked if we could resolve the matter over email. Again, they same the exact response asking me to call in..... Completey disregarded my message.
So one day I duck-out of the office early and I thought to call. Called in around 4:00 PM waited on hold for about 10 minutes and then a recording told me that due to high call volume they cannot take my call and asked me to leave a voicemail in their customer service box... but then another recording informs me that the box is full and that I cannot leave a message.
I reply back via email explaining exactly what happened... guess what I get, same exact copy/paste reply. Complete disregard to the content of my message.
Today I took a half-day and I am working from home. I've called at least five times now (put on speaker phone as I work).. Same thing: hold 10 minutes, sorry we cannot take you call leave a message, voicemail box is full, disconnect...
ANYONE ELSE HAVING ISSUES?
Absolutely terrible experience. I was all geared-up to buy my first case EVER: 2012 Topps Update Jumbo.... As you can imagine, that's not going to happen anymore. Sucks because I loved the Update product over the past few years and I was excited to buy my first case.
Actually dialed again, on hold right now... Still listening to David Wright yak away...
I sent in a for a redemption a while back. After 3 months or so, I got an email saying that there is a delay. I can choose to wait, or I can request a replacement and asked me to call or email.
No big deal, it happens. So I sent an email back (as specified in their message) asking that they just send a replacement. Topps replies with cut/paste reply asking me to call in.
OK.... Their hours are 8:30 A to 4:30 P, which are very inconvenient for my schedule. I replied via email explaining that their hours conflict with my work schedule and asked if we could resolve the matter over email. Again, they same the exact response asking me to call in..... Completey disregarded my message.
So one day I duck-out of the office early and I thought to call. Called in around 4:00 PM waited on hold for about 10 minutes and then a recording told me that due to high call volume they cannot take my call and asked me to leave a voicemail in their customer service box... but then another recording informs me that the box is full and that I cannot leave a message.
I reply back via email explaining exactly what happened... guess what I get, same exact copy/paste reply. Complete disregard to the content of my message.
Today I took a half-day and I am working from home. I've called at least five times now (put on speaker phone as I work).. Same thing: hold 10 minutes, sorry we cannot take you call leave a message, voicemail box is full, disconnect...
ANYONE ELSE HAVING ISSUES?
Absolutely terrible experience. I was all geared-up to buy my first case EVER: 2012 Topps Update Jumbo.... As you can imagine, that's not going to happen anymore. Sucks because I loved the Update product over the past few years and I was excited to buy my first case.
Actually dialed again, on hold right now... Still listening to David Wright yak away...
