Well after eBay ruled in this guys favor and I had to refund the money, the package arrived. It only took 24 days to go from Delaware to Alabama. He sent me an email this morning to let me know he got it AND he resent his payment. Very honest man.
I mailed a package to a buyer in Alabama on 20 Jan 10 from a post office in Wilmington, De. I also mailed packages to Nebraska & Ohio at the same time. The buyers from Nebraska & Ohio have received their packages, but the buyer in Alabama has not.
He keeps sending me messages asking where his package is. I explained to him that it was mailed and I have the receipt if he would like a scan to show proof. He said he didn't need it. The buyer never asked for insurance, tracking or delivery confirmation, so it was not purchased. All of my eBay auctions have a disclaimer at the bottom stating that I am not responsible for lost or uninsured mail.
I told him I would go to the post office and see if there was anything that could be done. The post office said that without tracking, there is nothing that can be done. The post office did recommend that he stop by his local post office to see perhaps the package is there for some reason.
So this morning I have a case opened up against by eBay that the buyer initiated. I understand that he's upset that he didn't get his package and I'm sorry, but what else can I do?
Besides this issue, we're in the middle of a blizzard here in Delaware and as a member and full timer of the Delaware Army National Guard, I'm on alert status. The Governor has declared a state of emergency and I've been busy preparing for a call up for not only myself, but I also have to call everyone in my platoon and make sure they're ready.
So who's to blame? Maybe I should include tracking on all of my future sales. I believe that since I have the receipt, i'm not to blame. Our wonderful postal service is to blame.
Your thoughts...
I mailed a package to a buyer in Alabama on 20 Jan 10 from a post office in Wilmington, De. I also mailed packages to Nebraska & Ohio at the same time. The buyers from Nebraska & Ohio have received their packages, but the buyer in Alabama has not.
He keeps sending me messages asking where his package is. I explained to him that it was mailed and I have the receipt if he would like a scan to show proof. He said he didn't need it. The buyer never asked for insurance, tracking or delivery confirmation, so it was not purchased. All of my eBay auctions have a disclaimer at the bottom stating that I am not responsible for lost or uninsured mail.
I told him I would go to the post office and see if there was anything that could be done. The post office said that without tracking, there is nothing that can be done. The post office did recommend that he stop by his local post office to see perhaps the package is there for some reason.
So this morning I have a case opened up against by eBay that the buyer initiated. I understand that he's upset that he didn't get his package and I'm sorry, but what else can I do?
Besides this issue, we're in the middle of a blizzard here in Delaware and as a member and full timer of the Delaware Army National Guard, I'm on alert status. The Governor has declared a state of emergency and I've been busy preparing for a call up for not only myself, but I also have to call everyone in my platoon and make sure they're ready.
So who's to blame? Maybe I should include tracking on all of my future sales. I believe that since I have the receipt, i'm not to blame. Our wonderful postal service is to blame.
Your thoughts...
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