Topps Customer Service

[katester44]

For all the bad we hear about issues getting cards replaced and the time it takes for redemptions to come through, et.al, thought I would share a positive experience.

Busted a box of 2011 Topps Update and pulled both a black and a blue diamond #'d to 60. The black had ink spots on the back and the blue diamond was miscut both front and back. Sent them back to Topps (with all required paperwork) on February 13th. On the 18th, received a package from Topps with replacement cards.

They actually replaced my blue diamond Johny Cueto with a blue diamond Johny Cueto and my black koji Uehara with a black Lance Berkman.

Nothing special in terms of upgrades or anything like that, but just solid customer service. Sometimes they do get it right!

 

[Rburke02]

Thats great. Always nice to hear something positive! Congrats!

 

[rangersfan1982]

Good to hear!! It's always good when they actually help out.

 

[metsman1986]

As long as you're happy, they've done their job! That's the way it's suppose to work.....................Glad to hear, maybe Topps has realized something!

 

[Pfinder]

Seems like a REALLY quick Turnaround time too.

 

[katester44]

Seems like a REALLY quick Turnaround time too.

That was the part that shocked me as well. I figured a 4 - 6 week wait wouldn't be too bad! Turns out to be 4 - 6 days, even better.

 

[David K.]

Quick customer serivce by Topps! Best regards, David

 

[mintman2]

For all the horror stories you hear there's probably wayyyyyy more positives than negatives. I worked at McDonald's in the early 80's and at that time the ratio of complaints to compliments was something like 10 to 1.

Always good to hear the positive !