Topps Unveils Improved Customer Service Option

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5.00 star(s)
Jul 22, 2005
Topps announces a new option to help simplify and expedite the replacement of missing cards from boxes.

Beginning immediately, any customer failling to receive a card within the stated odds printed on its respective packaging can now contact Topps Customer Service electronically for replacements, eliminating the need to mail items in.

Customers can email [email protected] and include their name and address, along with digital pictures in PDF format. The image must include the UPC symbol from the box with either an “X” or hole punched through the center, the wrapper from the pack with the missing card and a copy of the store receipt proving the purchase. Once Topps receives the email and confirms, it will expedite the process and ship the missing item(s).
They need to go back to just stating odds, and not guaranteeing hits and this problem goes away.