Just wanted to follow up on my story here...
About 10 days ago I sent Topps 325 badly centered base cards and two empty hobby boxes w/ wrappers that were missing autos...
Today, UPS knocks on the door and hands me a huge box from Topps...
Topps wrote me a letter explaining that they could not replace my cards on a card for card basis (which I asked them not to bother doing anyways)...thankfully, they did not send any 2010 Topps Chrome (I busted two cases and have way too much already!)...Instead, they compensated we with:
2 Boxes of 2010 Bowman Chrome Value Packs - 18 Value Packs/box Value Pack = 3 packs/4 cards plus 1 pack/3 xfractors
1 Box of 2010 Bowman Chrome Retail
1 Box of 2009 Bowman Sterling
and a 2010 Topps #661 Stephen Strasburg RC
they also added the two missing autos from my cases of 2010 Topps Chrome - Allen Craig and Cesar Valdez (the guy who evidently never saw an auto card before and had to sign everything twice! I thought Topps "witnessed" these autographs, shouldn't the witness have told Mr. Valdez to sign the front of the card and not the back? I guess that's for another thread...)
This move by Topps is impressive. Their response was very quick and the compensation was more than adequate (in my opinion).
I have three sets I made from my boxes, was going to send in most of the RC's because most are offset. I guess now I will send in enough to make one good set and just part the other two.
Glad you got a good return from Topps.
Todd