Topps Customer Service

potvin48

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I am sending in some damaged cards for the first time to Topps. I contacted them through email, and I got the email back saying I need to send in the cards, the receipt, etc...

I am sending in about 200 base issue 2010 Topps chromes that were miscut beyond my usage. I actually combed through my pile and kept some out. I'd say everything I am returning is no better then 75/25, some are as bad as 95/5, and two of them are even 100/0!

What should I expect back from them? Will they replace the exact cards I send them? That's really what I want so I can build my set...Or do they send out an equal number of cards, but not necessarily the same 200 I sent in?

Any input from people who have experience with this situation?

Thanks!
 

kugelmanco

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with my past experiences they always replaced the exact card i sent in. didn't add any extras or gifts. don't know what they will do about 200+ but i would expect to get them all replaced.
good luck
 

VintageHeros

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I have the same problem....in my 2 cases were at least 200 very OC cards, plus I was shorted two autos (2 cases and no Strasburg nor Heyward autos :mad: )...

The same thing has happened to me on several occasions with Topps Chrome...since 2005 I have bought at least a case/year...Frankly, I will no longer being buying this poorly QC'd product year after year. No more cases for me!

Back to your question...In the past Topps has replaced each card, but I think they have a limit to the number of cards they replace as returned...after that I think they add packs instead of just random cards. What they don't replace is your time, effort and expense to return their inferior product.
 

OriolesFan8

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They take them in 25 card lots - so you'll have to ship them separately. I really love Chrome but the QA/QC is getting worse by the year.

Todd
 

potvin48

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Would it be worth my time to call them and explain what I want to do before I send in the lot only to find out they won't replace that many?
 

potvin48

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I called them, she said they can be sent in the same shipment, just sorted in groups of 25...Not sure what that's for, but whatever...
 

VintageHeros

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If its not too much trouble, would you mind posting the address and info they gave you? I will be preparing my shipment very soon and it would save me a lot of time! Thanks!
 

PitofSteel

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I have a question about Topps Chrome are they always pretty bowed out. I mean some of my card are like U shape when they come out the pack. I havent ever really but Chrome before but there are some real doozies of cards. Any input or anyone experience this?

Thanks
Chris
 

potvin48

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I have a question about Topps Chrome are they always pretty bowed out. I mean some of my card are like U shape when they come out the pack. I havent ever really but Chrome before but there are some real doozies of cards. Any input or anyone experience this?

Thanks
Chris

The bowing is normal, I think. Store them for a year and it will work itself out...
 

potvin48

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If its not too much trouble, would you mind posting the address and info they gave you? I will be preparing my shipment very soon and it would save me a lot of time! Thanks!

Here's the response I got. You might want to email them first, I got a case number to reference...


Thank you for contacting the Consumer Relations department for Topps.

We are sorry to hear that your recent purchase of a Topps product contained damaged cards. Please note that the policy of the Topps Company regarding the request for replacement product items requires that the consumer include the following items with their submission:

1) A letter of explanation
2) A copy of sales receipt
3) All pack wrappers & or mini boxes from the product (MY EDIT HERE: I asked about this since there is the wrapper redemption for this product, she said not to worry about sending in the wrappers - my guess is that if you're sending in damaged product, all you probably need is the receipt, letter of explanation, and the product itself.)
4) The UPC code (bar code) from the Main box
5) All Damaged items

This should be sent to:

The Topps Company, Inc.
ATTN: Consumer Relations
401 York Ave.
Duryea, PA 18642
ATTN: Consumer Relations

We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: 800-489-9149, or by Email:support@etopps.com) if you ever have any other questions, comments or suggestions. A customer service representative will be available to assist you between the hours of 9:00am - 4:30pm (EST), Monday through Friday.

Thank you once again for taking the time to write. We appreciate your interest in Topps and hope you continue to enjoy our products.

Sincerely,

Consumer Relations
The Topps Company, Inc.
 

heritage

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When i sent in a group some years ago they did make good on the cards with a fast turn around. under 2 weeks in my case.
 
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