Beckett Down

[crankbait09]

i just went to becketts site. the card grading services are now up and running, but the price guides we are impatiently waiting for, are still down

 

[calsp3]

From what I can ascertain they have only changed the outage notice to a page that allows grading submission. Baby step maybe, but still no explanation of just what is going on right now and what will the eventual outcome provide that has required this level of disruption.

 

[crazyderik]

*Just saw your updated responses ^^^

They updated the message. Of course they now gave access to submit grading....at least they can still generate profits.
Carlton your not wrong... Id like to see what other optioins there are. This isnt the first time Beckett has had a significant outage. Sales comps dont always work... I do a lot of sets.

 

[peaceandlove]

This outage has given me time to reflect on just how we trade cards and how we rely. at least I have become to rely, on a single source for my card valuations. As a trader, first and foremost, I have allowed this single source provided an impartial judge to give a pathway to trade with confidence no party is taking advantage of another. I've also used Ebay advanced to review past sales of those cards which my single source deemed insufficient information to allow a pricing, but that has always seemed clunky, spotty and even a bit random. So I've almost exclusively stuck to this single source for trading valuations.
Now this single source has decided, or been forced, to deny service to its paid customers for an indeterminate length of time and without any proper notice or explanation. Maybe it'll be back up today and we'll all just act like nothing happened - but then again, maybe we will remember this and decide to move in another direction.
What would that direction be? Are there apps out there using AI to price (for sales I am sure, not these behind the curtain trading valuations that we've kind of thought of as double sales value) that would work for base card set building? Some require scanning the card I believe but others allow search through databases. This area is all new to me so anyone with knowledge or opinion on this please educate me.
Probably most of you reading this are going to think, poor calsp3 he's allowed his old retired brain to wander around in a dark forest of the unknown now that his card trading methods have been ripped away from him and he's adrift.
And probably right about that.
But I will say one thing is for sure and it's this - this past four, five days and counting long experience is changing how I see this hobby and it's not really for the good.

I hear you. Ebay and selling comps work well for higher cards but lower end cards usually dont have much for comps. The opg I've relied on almost exclusively for those. With it being down, I've felt lost on judging a cards trade value, especially on players i don't collect.

 

[peaceandlove]

Here's my email to them a few days ago.

Hello,
Your website has been unavailable for three days, and I have a one-month subscription. Will you reimburse me in part for the days I'm unable to visit the website?

Warren Johnson

And this is their response.


​

​ Hello Warren, Beckett’s Online Price Guide subscriptions are not refundable, so a partial reimbursement for the unavailable days is not available under the published policy [1]. Beckett’s digital platforms are currently offline during infrastructure enhancements, and no exact restoration time has been posted. Please keep an eye on the site for service restoration. If you do not want the subscription to renew, you can turn off auto-renewal in My Account → Subscriptions; the published steps differ slightly for credit-card and PayPal purchases [1]. Best regards, Becky, your Beckett Support Assistant View attachment 121169 Becky, your Beckett Support Assistant | Customer Service www.beckett.com

Seems like this would be a pretty easy class action suit. You paid for x amount of days of a service and was only given y days. They've failed to provide you the full service that you paid for

 

[calsp3]

Seems like this would be a pretty easy class action suit. You paid for x amount of days of a service and was only given y days. They've failed to provide you the full service that you paid for

I feel like there's a calculus problem in there somewhere to solve, but yeah, Derik, you're definitely being ripped off. They knew this was coming (if not a site attack) and should have shut off month/15 day sales. In any event they should make you whole. Rest of us yearly subs, they could not care less about - it's grading that counts.

 

[TC84]

I just worry about the kids in this situation... have they not thought of the major repercussions this can have on a young mind? I don't have kids, but I can't imagine the hurt I would feel for them if they came to me asking "When will Beckett be back???"

C'mon ya'll... this too shall pass... it's gunna be ok. I'm a bit flustered too, but every now and then things need upgrading. Maybe they're not changing their methods to A.I. but advancing their system to protect AGAINST A.I. What state would you be in if all your information was stolen by that little menace we unleashed?

Hug your children. Tell them it's all gunna be fixed soon.....

 

[crazyderik]

I feel like there's a calculus problem in there somewhere to solve, but yeah, Derik, you're definitely being ripped off. They knew this was coming (if not a site attack) and should have shut off month/15 day sales. In any event they should make you whole. Rest of us yearly subs, they could not care less about - it's grading that counts.

I do baseball yearly. Before that I actually did 3 years. I tried to call customer service to renew the 3 years and could not get a person. I sent a few emails and got no response. The 15 days was only to get pricing on basketball for a short time. I shouldnt have waited...looks like I never got to even use it

 

[chief wahoo]

My 2-year baseball subscription ends at the end of this month. They've been calling me weekly for the last 3 months to get me to renew. Glad I've put them off thus far.

I'm ok to wean off of their pricing if necessary. But I would miss the Organize feature that I use to track various player collections.

 

[cjay101]

I only miss organize.

For alternate inventory tracking check tcdb

Good sell comps with ebay sports scanner app. I use my phone to snap pic and comps about 90%

More upset with no notice and apparently no extension of existing subscriptions. They’re going COmc level customer service. Maybe they’ll call wanting renewal

 

[sirthomas]

For what it's worth add in the number of people Beckett was cutting off on the searches
https://thebenchtrading.com/threads/whats-up-with-beckett-opg-says-reached-monthly-limit.489149/
It feels like they really are pushing their customer base away and focusing on grading more than what built their name in the first place

 

[Lemole]

Just received this, making a query about the on-line price guides...
Hi Jerry — I’m sorry for the frustration. Beckett’s digital platforms are currently offline while infrastructure enhancements are being completed, and there is no exact restoration time available yet.

1. Please avoid purchasing or renewing an Online Price Guide subscription until access is restored.
2. Because the available information does not confirm refunds, credits, or subscription extensions for this outage, your payment concern needs Beckett staff review.
3. Use the Beckett contact form and include your account email, subscription details, and the dates you were unable to access the guide.

Best regards,
Becky, your Beckett Support Assistant

 

[calsp3]

Just received this, making a query about the on-line price guides...
Hi Jerry — I’m sorry for the frustration. Beckett’s digital platforms are currently offline while infrastructure enhancements are being completed, and there is no exact restoration time available yet.

1. Please avoid purchasing or renewing an Online Price Guide subscription until access is restored.
2. Because the available information does not confirm refunds, credits, or subscription extensions for this outage, your payment concern needs Beckett staff review.
3. Use the Beckett contact form and include your account email, subscription details, and the dates you were unable to access the guide.

Best regards,
Becky, your Beckett Support Assistant

So they’re putting the responsibility on us to tell them when they’ve denied us service. Easy - start date September 9, 2026 and counting.

 

[Chavezforprez]

From the Beckett website. At least it's one positive.

Billy

"All active Online Price Guide subscriptions have been extended by 60 days at no additional cost while we work to restore the service. The additional 60 days have already been added to your subscription, and no action is required on your part."

 

[peaceandlove]

From the Beckett website. At least it's one positive.

Billy

"All active Online Price Guide subscriptions have been extended by 60 days at no additional cost while we work to restore the service. The additional 60 days have already been added to your subscription, and no action is required on your part."

Nice

 

[zlw1]

From the Beckett website. At least it's one positive.

Billy

"All active Online Price Guide subscriptions have been extended by 60 days at no additional cost while we work to restore the service. The additional 60 days have already been added to your subscription, and no action is required on your part."

That's about the smartest thing they could've done.

 

[calsp3]

Probably means the OPG will be down for a full 60 days, but I guess the extension is a positive.

 

[pinetarboys]

Beckett and USPS are really on our lists!!!

LOL

Josh

 

[calsp3]

Well I received the 60 day extension note from Beckett, and I guess it’s ok, the tone was ok, but I think they’ve discovered they screwed this up.
Should have originally had that same someone email a similarly toned notice of the upcoming OPG shutdown with an extension of subscriptions by the downtime length. But no. Oh well.
I’ll be checking on the Beckett site and the site here daily, probably, but am pretty much shutting down trading for the time being.
See everybody on the other side.

 

[sirthomas]

do we have a good alternative other than ebay sold?